Payment, Cancellation & Refund Policy

Payment, Cancellation & Refund Policy

At Sam & Mo Travel, we understand that travel plans can sometimes change. We aim to keep our booking, payment, cancellation, and refund policies clear, fair, and transparent for all our guests.

1. Payment Policy

Day Tours & Activities

For most private day tours and activities, a deposit is required to confirm your booking.
The remaining balance can be paid according to the payment method agreed upon during the booking process.
For some activities that require advance reservations or prepayment to external suppliers, full payment may be required in advance.

Multi-Day Tours & Travel Packages

For multi-day tours and customized Egypt travel packages:

• A 30% deposit is generally required to confirm the booking.
• The remaining balance must be paid before the start of the tour, according to the payment schedule confirmed at the time of booking.

For bookings made close to the travel date, a higher deposit or full payment may be required.

Special Services

Some services, including domestic flights, Nile cruises, hotels, special activities, and other third-party services, may have different payment conditions.
Any special payment requirements will always be clearly communicated to you before payment is made.

2. Cancellation Policy

Day Tours & Standard Activities

If you need to cancel a confirmed day tour or activity:

• More than 48 hours before the scheduled start: Full refund of the amount paid.
• Between 24 and 48 hours before the scheduled start: 50% refund of the amount paid.
• Less than 24 hours before the scheduled start: No refund.
• No-show: No refund will be provided.

Some activities may have separate cancellation conditions due to advance payments or supplier policies. These conditions will always be communicated before booking confirmation.

Multi-Day Tours & Travel Packages

For multi-day tours and travel packages:

• More than 60 days before the start date: Full refund, excluding any non-refundable costs already paid to suppliers.
• 30 to 59 days before the start date: 50% refund of the amount paid, excluding non-refundable costs.
• 15 to 29 days before the start date: 25% refund of the amount paid, excluding non-refundable costs.
• Less than 15 days before the start date: No refund.
• No-show: No refund will be provided.

3. Non-Refundable Services

Some services may involve costs that are paid in advance and cannot be recovered from third-party suppliers.
These may include:

• Domestic flights
• International flights
• Nile cruises
• Hotels and accommodation
• Special activities
• Entrance tickets or permits
• Other services requiring advance reservations

Any non-refundable costs will always be clearly communicated before payment is made.

4. Changes to Your Booking

We understand that travel plans may change.
If you wish to change your booking, please contact us as soon as possible.
We will do our best to accommodate your request, subject to availability.
Any price difference, supplier charges, or additional costs resulting from the requested change may apply.

5. Cancellation or Changes by Sam & Mo Travel

In rare circumstances, an activity, tour, or part of a program may need to be changed or cancelled due to weather conditions, safety concerns, government regulations, site closures, operational issues, or circumstances beyond our control.
Whenever possible, we will offer one of the following options:

• Reschedule the activity or service.
• Offer a suitable alternative of equal value.
• Provide a refund for the unused or cancelled service.

Sam & Mo Travel will always make reasonable efforts to provide the best possible solution for our guests.

6. Weather-Dependent Activities

Certain activities may depend on weather and operating conditions.
If an activity cannot operate safely due to weather conditions or other safety reasons, we will first try to reschedule the activity.
If rescheduling is not possible, we may offer:

• An alternative activity of similar value, or
• A refund for the unused activity.

7. Force Majeure

Sam & Mo Travel cannot be held responsible for changes, delays, cancellations, or additional expenses caused by circumstances beyond our reasonable control.
These circumstances may include, but are not limited to:

• Natural disasters
• Extreme weather conditions
• Political unrest
• War or acts of terrorism
• Epidemics or pandemics
• Government restrictions
• Transportation disruptions
• Strikes
• Site closures
• Other unforeseen events

In such circumstances, we will always make reasonable efforts to assist our guests and find the best possible solution.

8. Refund Processing

Approved refunds will be processed using the original payment method whenever possible.
Please note that:

• Bank charges or payment processing fees may be deducted where applicable.
• Refund processing times may vary depending on the payment provider or bank.
• Any costs already paid to non-refundable third-party suppliers cannot be refunded.

9. Travel Credit

Depending on the circumstances, guests may be offered the option of a Travel Credit instead of a refund.
Travel Credit may be used for a future booking with Sam & Mo Travel within 12 months from the original cancellation date.

10. Our Commitment to You

At Sam & Mo Travel, we believe that great travel experiences begin with trust.
We are committed to being transparent about prices, payment conditions, cancellations, and any non-refundable costs before your booking is confirmed.
If you have any questions about your booking or our policies, please contact us before making a payment.
By confirming a booking and making a payment, you agree to the payment, cancellation, and refund conditions applicable to your selected tour or service.